What should a funeral home do if the cooler is off-site?

Providing the identification of the facility upon request is essential when a funeral home's cooler is off-site. This practice ensures transparency and accountability, allowing family members and authorized personnel to locate and verify the handling and storage of the remains. Knowing the exact location of the remains is vital for families who may wish to arrange viewings or have other inquiries regarding the deceased.

If the cooler is off-site, communicating this information is not only a matter of customer service but also aligns with legal and regulatory requirements concerning the treatment of human remains. By providing the facility's identification, funeral homes can uphold ethical standards and foster trust within the community they serve. This action is particularly important in maintaining compliance with health and safety regulations that govern the handling of remains.